Effective Date: 1 April 2026
1. OVERVIEW
Power Star India Private Limited is committed to delivering our FMCG products safely, on time, and in excellent condition — whether you are ordering from within India or internationally. This Shipping & Delivery Policy details our procedures, timelines, costs, and responsibilities.
2. DOMESTIC SHIPPING (WITHIN INDIA)
2.1 DELIVERY ZONES & TIMELINES
- Zone: Zone 1 – Metro | States / Regions: Delhi, Mumbai, Kolkata, Chennai, Bengaluru, Hyderabad | Estimated Delivery Time: 2–4 Business Days
- Zone: Zone 2 – Tier-1 Cities | States / Regions: Patna, Jaipur, Lucknow, Pune, Surat, Ahmedabad | Estimated Delivery Time: 3–5 Business Days
- Zone: Zone 3 – Tier-2 Cities | States / Regions: All other state capitals and major towns | Estimated Delivery Time: 5–7 Business Days
- Zone: Zone 4 – Rural / Remote | States / Regions: Villages, hilly areas, north-east states | Estimated Delivery Time: 7–14 Business Days
- Zone: Bihar (Headquarters Region) | States / Regions: Sasaram, Patna, Gaya, Muzaffarpur | Estimated Delivery Time: 1–3 Business Days
2.2 DOMESTIC SHIPPING PARTNERS
- Primary Logistics: DTDC, Delhivery, Blue Dart, IndiaPost
- Bulk / Distributor Orders: Our own fleet (within Bihar) or hired truck transport
- Cold Chain: Tie-up with temperature-controlled logistics providers for perishable SKUs
2.3 DOMESTIC SHIPPING CHARGES
- Order Value: Below Rs. 500 | Shipping Charge: Rs. 200 flat
- Order Value: Rs. 500 – Rs. 2,000 | Shipping Charge: Rs. 250 flat
- Order Value: Rs. 2,001 – Rs. 5,000 | Shipping Charge: Rs. 350 flat
- Order Value: Above Rs. 5,000 | Shipping Charge: FREE Shipping
- Order Value: Distributor / Bulk Orders | Shipping Charge: As per negotiated agreement
3. INTERNATIONAL SHIPPING
3.1 INTERNATIONAL DELIVERY TIMELINES
- Mode: Air Freight | Regions: SAARC, Middle East, SE Asia | Transit Time: 5–10 Business Days
- Mode: Sea Freight (FCL) | Regions: Europe, Americas, Africa | Transit Time: 20–45 Business Days
- Mode: Sea Freight (LCL) | Regions: All regions | Transit Time: 25–50 Business Days
- Mode: Express Air (DHL/FedEx) | Regions: Worldwide | Transit Time: 3–7 Business Days (premium)
3.2 INTERNATIONAL SHIPPING TERMS (INCOTERMS)
- Once your order is dispatched, you will receive:
- SMS and Email confirmation with AWB / Tracking Number.
- Real-time tracking link from our logistics partner.
- Estimated delivery date updates.
- Delivery confirmation notification upon successful delivery.
- For tracking: Visit the logistics partner’s website or call us at 01169270320.
7. FAILED DELIVERY & RE-DELIVERY
- If a delivery attempt fails due to the recipient being unavailable, the courier will attempt re-delivery up to 3 times.
- After 3 failed attempts, the package will be returned to our warehouse. Re-shipping charges will apply.
- For international shipments, customs clearance delays are the buyer’s responsibility.
8. DAMAGED OR LOST SHIPMENTS
In the unlikely event of damage or loss:
- Report damaged deliveries to us within 48 hours of receipt with photographic evidence.
- For lost shipments, a claim will be initiated with the logistics partner within 21 days of the expected delivery date.
- Replacement or refund will be processed within 10–15 business days after investigation.
- NOTE: Power Star India is not liable for delays caused by natural disasters, strikes, customs clearance, or government restrictions.
- NOTE: Power Star India is not liable for delays caused by natural disasters, strikes, customs clearance, or government restrictions.
9. CONTACT FOR SHIPPING QUERIES
- Query Type: Domestic Orders | Contact: Official@powerstarindia.com | 01169270320
- Query Type: International Shipments | Contact: official@powerstarindia.com
- Query Type: Damaged / Lost Goods | Contact: official@powerstarindia.com
- Website: www.powerstarindia.com
Power Star India Pvt. Ltd. | CIN: U47912BR2026PTC081944 | Reg: Rajiv Gandhi Field, Bikramganj, Bihar | Tel: 01169270320
- EXW (Ex-Works): Buyer arranges all freight from our factory gate.
- FOB (Free on Board): Power Star India delivers to Indian port of loading.
- CIF (Cost, Insurance, Freight): We bear cost and insurance to destination port.
- DAP (Delivered at Place): We deliver to buyer’s named destination.
4. ORDER PROCESSING
- Orders are processed within 1–2 business days of payment confirmation.
- Bulk and distributor orders may require 3–5 business days for processing and quality checks.
- Orders placed on national holidays or Sundays will be processed on the next working day.
- A shipping confirmation with tracking details will be sent via SMS/Email within 24 hours of dispatch.
5. PACKAGING STANDARDS
- All products are packed in tamper-evident, food-safe packaging.
- Fragile or liquid products are double-packed with bubble wrap or foam inserts.
- Outer carton boxes are clearly labelled with product name, quantity, batch number, manufacturing date, and expiry date.
- All export packaging meets ISPM-15 standards for wood packaging materials.
6. TRACKING & NOTIFICATIONS
- Once your order is dispatched, you will receive:
- SMS and Email confirmation with AWB / Tracking Number.
- Real-time tracking link from our logistics partner.
- Estimated delivery date updates.
- Delivery confirmation notification upon successful delivery.
- For tracking: Visit the logistics partner’s website or call us at 01169270320.
7. FAILED DELIVERY & RE-DELIVERY
- If a delivery attempt fails due to the recipient being unavailable, the courier will attempt re-delivery up to 3 times.
- After 3 failed attempts, the package will be returned to our warehouse. Re-shipping charges will apply.
- For international shipments, customs clearance delays are the buyer’s responsibility.
8. DAMAGED OR LOST SHIPMENTS
In the unlikely event of damage or loss:
- Report damaged deliveries to us within 48 hours of receipt with photographic evidence.
- For lost shipments, a claim will be initiated with the logistics partner within 21 days of the expected delivery date.
- Replacement or refund will be processed within 10–15 business days after investigation.
- NOTE: Power Star India is not liable for delays caused by natural disasters, strikes, customs clearance, or government restrictions.
- NOTE: Power Star India is not liable for delays caused by natural disasters, strikes, customs clearance, or government restrictions.
9. CONTACT FOR SHIPPING QUERIES
- Query Type: Domestic Orders | Contact: Official@powerstarindia.com | 01169270320
- Query Type: International Shipments | Contact: official@powerstarindia.com
- Query Type: Damaged / Lost Goods | Contact: official@powerstarindia.com
- Website: www.powerstarindia.com
Power Star India Pvt. Ltd. | CIN: U47912BR2026PTC081944 | Reg: Rajiv Gandhi Field, Bikramganj, Bihar | Tel: 01169270320