At Power Star India Private Limited, customer satisfaction is our priority. This policy outlines the conditions and process for refunds, returns, and cancellations for purchases made on https://powerstarindia.com/. Please read this policy carefully before placing an order.
1. Cancellation Policy
- Orders can be cancelled within 24 hours of placing the order, provided the order has not been dispatched.
- To cancel an order, please contact us immediately at official@powerstarindia.com or call +91-7703946673.
- Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery as per the return policy below.
- Prepaid order cancellations will be refunded to the original payment method within 5–7 business days.
2. Return Policy
We accept returns under the following conditions:
- The product received is damaged, defective, or incorrect.
- The product is past its expiry date at the time of delivery.
- The product packaging is tampered with or broken upon receipt.
Return requests must be raised within 24 hours of delivery by contacting our support team at official@powerstarindia.com with the following details:
- Order ID / Transaction ID
- Clear photographs of the damaged, defective, or incorrect product
- Brief description of the issue
Returns will NOT be accepted in the following cases:
- Products that have been used, opened, or consumed (except in the case of genuine quality complaints).
- Products returned beyond the 48-hour return window.
- Products that are not in their original packaging.
- Change of mind or incorrect orders placed by the customer.
3. Refund Policy
Once a return is approved by our team, the refund will be processed as follows:
- Refund Mode: Refunds will be credited to the original payment method (bank account, UPI, or credit/debit card) used at the time of purchase.
- Refund Timeline: Refunds will be initiated within 3–5 business days of return approval. The credited amount may take an additional 5–7 business days to reflect in your account depending on your bank or payment provider.
- Failed Transactions: If your payment was deducted but the order was not confirmed, the amount will be automatically refunded within 5–7 business days. If not received within this period, please contact us with the transaction reference number.
4. Replacement Policy
In certain cases, we may offer a replacement instead of a refund at our discretion, particularly for:
- Damaged or defective products where the product category allows for replacement.
- Wrong items delivered.
- Replacement orders will be dispatched within 3–5 business days upon approval of the return request.
5. Non-Refundable Items
The following are not eligible for return or refund:
- Perishable goods that have passed their best-before date after delivery due to storage negligence by the customer.
- Products damaged due to misuse or improper storage by the customer.
- Orders where the return request was not raised within the 48-hour window.
6. How to Initiate a Return / Refund
- Step 1: Contact our customer support team at official@powerstarindia.com or +91-7703946673 within 24 hours of delivery.
- Step 2: Share your Order ID, photographs of the product, and the reason for the return.
- Step 3: Our team will review your request and respond within 2–3 business days.
- Step 4: Upon approval, our logistics partner will arrange for a reverse pickup (where applicable) or you may be asked to self-ship the product.
- Step 5: Once the returned product is received and inspected, refund or replacement will be processed.
7. Contact for Refund Queries
- For all refund and return related queries, please reach out to us at:
- Email: official@powerstarindia.com
- Phone: 01169270320
- Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
- Address: R G Maidan, Bikramganj, Rohtas – 802212, Bihar, India
- Power Star India Private Limited | CIN: U47912BR2026PTC081944 | PAN: AAQCP6398F
- R G Maidan, Bikramganj, Rohtas – 802212, Bihar
